Terms & Conditions
Terms and Conditions
Please read the following terms and conditions of use carefully before using the website. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law.
All trademarks, service marks and trade names of ElliottBermanTextiles.com used in the site are trademarks or registered trademarks of Elliott Berman Textiles.
As we stand by our products, Elliott Berman Textiles guarantee the on-time delivery as well. We want our costumers to be satisfied with the quality and color of the fabrics they order. If you are not sure about the fabric you like (color, quality, etc), we strongly recommend requesting a swatch of the required fabric. As it is mentioned in Sample Department, up-to-5 swatches request is complementary.
All orders are processed within 1-2 business days after the order is placed (Annual Sale and other major sale periods of time are excluded). If your order has to be adjusted (yardage increase/decrease, change of an item), please, contact us within 24 hours after the order is placed (email with the reference to your order number is recommended) and before the fabrics are cut.
Due to the setup of the website yard fractions (1/8, 1/4, 1/2, 3/4, etc) cannot be entered, however, we understand that it is essential for sewing. Therefore, we recommend to round up the yardage you need to the next whole number (e.g 1-1/2 yards must be entered as 2 yards) and leave the exact number you need on the specific item in the comment box.
If you are a wholesale buyer, please contact us at 212.764.0180, send us a fax at 212.764.0241 or an email to firstname.lastname@example.org to discuss your purchasing in detail.
PROMOTIONS AND DISCOUNTS
On our website we run various promotions, which can be classified as permanent and temporal. These might include a 10% discount promotion (permanently* on first online orders), a 15% discount promotion (permanently* on all orders placed by Friends of PR Members), Free Shipping (permanently on domestic orders of $150+), and temporal* seasonal promotions such as Weekly Deals or others.
*Our 50% Off Annual Sale promo cannot be combined with another discount or promotion, except Free Shipping or Gift Certificates
The products we offer always are of the highest quality and we take special care to ensure prompt and accurate delivery of your order. If for any reason you are not satisfied with your purchase, please return the fabric in new condition (not laundered or cut) and its original packaging for store credit or full refund, not including shipping charges, within 15 days of receipt of purchase. No returns will be accepted after 15 days.
Please note that we will refund shipping costs only if the return is a result of our error. We encourage you to make your returns as quickly as possible to help assure replacement as fabric availability may be limited.
Please, contact us at (212) 764-0180 or via email email@example.com for return authorization.
The return address is
Elliott Berman Textiles
225 West 35th Street, Floor 7,
New York, NY 10001
***In regard to the return of roll-end fabrics, please, note that these items are the last cuts in our collection and are removed after you purchase them, therefore, they can be returned for the store credit only.
DOMESTIC SHIPPING FEES
All domestic orders are shipped via UPS. We reserve the right to choose the service (UPS or USPS) during Free Shipping promotions.
INTERNATIONAL SHIPPING FEES
International orders are shipped by USPS (First Class or Priority Mail) or DHL Express. The shipping cost depends on the weight and dimensions of the packaged order. We contact a customer with the shipping fees, when the order is ready to be sent out. We do our best to request the most affordable shipping fees from these two services. Please, note that a customer cannot cancel the order requesting a refund if fabrics are already cut and let alone packed. We are able to provide a store credit only. If you have a concern about a shipping fee prior to placing an order, you can contact us via "Chat with us" or email by providing style numbers and quantity of the fabrics you are interested in, so we could estimate the shipping fees for your order.
We guarantee our costumers' information will not be sold, distributed or used against them. Please, update all the information regarding your shipping address, billing address or credit card.
We appreciate your business and hope to continue our business relationship with you.
* Any picture will be removed immediately if not considered to belong to Elliott Berman Textiles and claimed by another individual or company.